Support.
01The radio won't play
MIXUDG Radio plays only in the UK, the Channel Islands and the Isle of Man. If you're there and it still won't play, check the schedule — between shows the station is off air — then write to us with your device and browser.
02Can I skip, rewind or listen again?
No — it's radio. Our licence lets everyone hear the same show at the same moment, from the top. Shows come round again on the schedule, and a show's full tracklist opens on Aired once it has no repeat booked.
03Where are the apps?
For help with the VJ app, visit Tesseract VJ support. You can find our full collection on Other apps.
The MIXUDG apps for iPhone and Mac are coming to the App Store. They add alerts before a show, the story of every record we play, and Finds, which keeps the records you find in your own Apple Music.
04Apple Music
The radio is free for everyone. In the apps, Apple Music plays the records you keep in full; without it, they play as 30-second previews.
05I'm a DJ
Apply on our home pagewith a link to a sample mix. If it's right for the station, we'll invite you to send a show.
06Show alerts don't arrive
On iPhone: Settings › Notifications › MIXUDG, and turn on Allow Notifications. On Mac: System Settings › Notifications › MIXUDG. If Focus or Do Not Disturb is on, add MIXUDG to the apps allowed through.
07Deleting your data
Everything the apps keep for you — your Finds, sets, likes and preferences — is in your own iCloud. To delete it: on iPhone, Settings › your name › iCloud › Manage Storage › MIXUDG › Delete Data; on Mac, System Settings › your name › iCloud › Manage › MIXUDG › Delete. Deleting the app on its own leaves it in iCloud.
08Your information
See our Privacy notice, or write to hello@mixudg.com.
