Support
Need a hand, found a bug, or have a question? We read every message.
Or write to us directly at hello@mixudg.com. We aim to reply within a few days.
Common questions
How much does Polson cost?
One five-game circuit is free every day, for as long as you have the app. A single one-time purchase of £7.99 lifts the daily limit and unlocks every engine game and the hand-produced premium activities inside circuits — hundreds of premium games' worth. Points you earn in play can be traded for extra content packs, and if you don’t want to wait, 5,000 points are an optional £2.99 purchase. There is no subscription and nothing renews.
I bought the unlock but it isn’t showing. How do I restore it?
Open the app, go to the store or paywall screen, and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you used to buy. If it still doesn’t appear, email us and we’ll sort it out.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com. If something went wrong on our end, let us know and we’ll help.
How do I delete my data?
There’s no account to delete. In the app, go to Store → Delete my data. This erases your play history, your points (including the copy in your iCloud) and Polson’s identifier from your iPhone. It cannot be undone, and it doesn’t affect your purchases — the unlock can be restored.
What data does Polson collect?
Nothing. There’s no account, no analytics and no ads. Your play history stays on your iPhone, and your points are kept in your own iCloud, which we can’t see. Full detail is in our Privacy Policy.
Does Polson work across my devices?
Your unlock works on every iPhone and iPad signed into your Apple ID — tap Restore if it doesn’t appear. Your points and the packs you’ve traded for follow you through your own iCloud. Your play history stays on the iPhone you played on.
Polson is provided by MIXUDG LTD, a company registered in England and Wales (number 17515725), 42 Bluebell Close, Kingsnorth, Ashford, Kent, TN23 3NG. Contact: hello@mixudg.com