Lens Style

Support

Last updated 18 September 2026

Lens Style turns a photo into artwork in over 500 styles, drawn from the history of art. If something isn't working, the usual causes are below. If yours isn't, email hello@mixudg.com and we'll reply as soon as we can.

What Lens Style needs

Common questions

"This iPhone can't make Styles"

Styles need an iPhone 15 Pro or newer. There is nothing to update or switch on that will change this — it's the chip. Dream and all the moving effects work on every iPhone the app installs on.

"Apple Intelligence is turned off" or "Image creation is turned off"

Apple Intelligence is on the phone but switched off, or image creation alone is restricted. The second one is a Screen Time setting: in Settings, tap Screen Time, tap Content & Privacy Restrictions, tap Intelligence & Siri, then set Image Creation to Allow. If a work or school profile manages the phone, whoever manages it controls this.

"Apple is still getting ready"

Apple Intelligence downloads what it needs the first time it's turned on. Keep the iPhone on Wi-Fi and try again in a few minutes.

A style took a long time, or nothing came back

Every picture is generated fresh by Apple, so a poor connection or a busy moment on Apple's side can slow it down or return nothing. Check the connection and try again; a different style or a different photo often works when one doesn't. Some styles simply suit some photos better than others, and the app will only ever show you what Apple produced.

Where did my picture go?

Everything you make is saved straight to your Photos library, filed into an album called Lens Style. Videos from the moving effects go there too. The app keeps no copy of its own.

The app can't see my photos

Lens Style asks for photo access when you first choose a picture. If you said no, or allowed only some photos, you can change it: open the app's Account tab and tap Manage photo access, which takes you to the right place in Settings.

Refunds

Lens Style is bought once, from the App Store, and Apple handles all payments and refunds. Ask Apple at reportaproblem.apple.com; we never see your payment details, so we can't refund you ourselves. If the app doesn't work on your phone, we'd still like to know.

Privacy

Lens Style collects nothing about you. The full policy is at mixudg.com/lensstyle/privacy.

Contact

hello@mixudg.com

Tell us which iPhone you have and what the app said on screen — that's usually enough to work it out.